Get in Touch
We're here to help you make the most of your running journey. Choose the best way to reach us.
General Support
Questions about features, account setup, or general guidance
Responds within 24 hours
Technical Issues
Bugs, sync problems, login issues, or app performance
Priority support - 12 hours
Sales & Enterprise
Team accounts, custom solutions, or partnership inquiries
Responds within 4 hours
Billing Questions
Subscription changes, invoices, refunds, or payment issues
Responds within 24 hours
Urgent Issues or Account Locked?
If you're experiencing critical issues affecting your account access or data, please mark your ticket as "Urgent" when submitting. Our team will prioritize these requests.
Critical Response Time: Within 2-4 hours during business hours
Business Hours: Monday-Friday, 9 AM - 6 PM PT
Try These First
Many issues can be resolved instantly with our self-service tools
Ask the Community
Get help from fellow runners and share your experiences with the NuroStride community.
15.2k Active Members
2.3k Questions Answered
< 2h Avg Response Time
Support Hours & Availability
Business Hours Support
Monday - Friday 9:00 AM - 6:00 PM (PT)
Saturday 10:00 AM - 4:00 PM (PT)
Sunday Limited support via community
Current Time
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Pacific Time (PT)
Checking availability...
Response Time Expectations
Critical
2-4 hours (business days) Standard
24 hours (business days) General
48 hours (business days)